To answer your questions....
Q: We have received notice from Intuit that we should upgrade our QuickBooks before the end of May. Do we need to do this? A: If you use any of the web-based features of QuickBooks that use the Intuit servers, such as payment processing, document storage, customer lookup of account transactions, the answer is yes. One of the important reasons for this are the new security measures needed to keep your information private and more secure. To the best of our knowledge if you use only the desktop features, it is not mandatory to update to keep your program running. Also very important, primarily because of the need for higher internet security, is to have your operating system kept up-to-date with the latest version. Q: Should we setup separate items to handle our remakes? A: If you want to track lost revenue due to remakes, the best way is to simply check the Remake indicator in case entry. Then the difference between the standard pricing for the customer and the actual amount charged will be stored in the remake column of your analysis reports to let you know what the remakes cost you in terms of lost revenue.
We have seen some labs setup remake items for their invoices. Using these will tell you how much you charged, but not how much you did not charge. Another method has been to setup discount items related to remakes. Using these will tell you the total amount you did not charge, but the figures will not be associated with specific items. Q: We are considering using tablets in the lab to track the progress of cases and the productivity of our technicians. What is the best way to proceed? A: We would recommend that you talk to us about your goals and issues, request a flyer on the capabilities of the tablet workflow app and/or view these on our website. If this looks worthwhile for you, we would recommend that you begin with one tablet and the DQBT workflow app, work with it yourself and then show it to more of your staff members and let them work with it. Then, when ready to proceed with licensing of the app for more tablets, talk to us about volume pricing. If you are interested in improving the workflow and production in your lab to reduce costs and assure timely delivery, using the tablet app provides the most accurate information in terms of timings by technician and case item, as well as the status and location of the case.
|