To answer your questions...
Q: Is there a way to find out who deleted a case? A: Yes, first go to Cases/Extended/Deleted Cases to find the case. Make note of the date it was deleted. Then to go Reports/Event Logs to list the events for this date. The deletion event log will include the login for the person who deleted the case. Q: Does DQB have any graphics that will show us the case workloads? A: Yes,there are a number of graphics in DQB that focus on the scheduled cases. For both the starter and standard versions: Master Schedule - This shows a calendar graphic for each work center with counts for completed and scheduled case items as well as the daily limits. From each date box, you can click to drill down to the details. You can easily navigate to other dates and work centers. Weekly Schedule - This shows a calendar graphic for all work centers with counts for completed and scheduled case items, beginning with the current week. From each date box, you can click to drill down to the details. You can easily navigate to other weeks. DQBT Workflow App - You can choose to see a list of case items scheduled by technician and/or by work center, which ones have been started, paused, finished with date/time stamps by which technician. For the standard version: Home Page Dashboard - This shows bar graphs for case counts by status, late cases by work center, and counts for completed vs scheduled case items by work center. You can also see month-by-month comparisons on the right. From each graph, you can click to drill down to the details. The dashboard is refreshed upon each entry into the Home Page.
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