Support

Our experienced knowledgeable staff with expertise, not only in the DentaLab software but also equipment, networks, security, word processing and accounting is here to help.

If you are experiencing technical difficulties, or just need some advice, please submit a support ticket or explore our Knowledge Base, an ever-growing collection of FAQs and technical articles designed to help with problem resolution as quickly as possible.

Essential to your business and your peace of mind...
the DentaLab support program is excellent, timely and comprehensive:

Team of Experts

An experienced knowledgeable staff with expertise, not only in the DentaLab software but also equipment, networks, security, word processing and accounting.

Training

For all levels from novice to expert. At your site, our offices and/or via telephone.

Timely Guidance

For problem solving, new features, retraining or any other computer related need, there is someone to listen and guide you. We do not use voice mail or a priority system. Your needs are addressed quickly and expertly.

On-line Help

Includes context-sensitive guidance and help.

Exchange of Ideas

To bring together the best ideas for dental laboratory computer support and technological advances in computers.

Newsletters

Bi-monthly and special issues to share tips, techniques, new features and ideas.

Meeting and Workshops

Annual and regional meetings and workshops for idea exchange and training.
July 2007 User group meeting

Comprehensive Testing

Multi-level testing internally and then in live production at beta test labs to develop the highest quality programs.

Enhancements and Upgrades

Based on continual submittals of ideas and suggestions from users and from our staff, enhancements are continually developed.

Extended Warranty

If a problem develops with any program, a correction or replacement, as appropriate, is sent.

Internet Service

Round the clock capability to send and receive messages and to download updates or replacement copies.

Disaster Recovery

We provide an alternate site for recovery and have personnel available to help you in the event of major fire, equipment failure or other disasters.

Customization

If you have special needs beyond the standard packages, we can customize to your specifications.