Promises kept!
Looking back to our promises last February, we are pleased to report that all of these have been kept and are now in action in a number of labs. We had been pleased to see the strong emerging trend for organizations to maintain control and privacy for their core information while providing web services for a variety of purposes. Here's the list of the new services added this past year to the DentaLab software:
Advanced Backup Protocol This has also been called the "everything" backup with lots of automatics and options, including web-based backups. You can request our white paper with all the details or view this in the Products section of our website: www.mainstreetsystems.net
DentalRx Direct This is a third way to offer online prescription submittals and case coordination to your customers and is now included in our service agreements. Previously, this service was available to those labs who already had a website or wanted to develop a new modern website with a portal for their customers.
Special Desktop Authorizations This concept was inspired by the special desktops offered via MyQuickCloud remote services. It differs in that each authorization will be specific to just one rep or one work center. The special desktops can be used remotely or in-house.
This means that a rep (or sales/business development person) will have access only to those customers and their associated case information that have been assigned to the rep. The authorization by work center has been designed for outsource points that have been assigned to a work center so that their specific case lists and schedules can be accessed with completions entered remotely. Automatic Email Notifications to Lab Management This was an expansion of the Notifications supplement for customers to provide for sending automatic reports via email to lab management. To start there are three case-related reports, but we can add more or create custom reports for this. The reports can be accessed on your smart phone, tablet or computer.
Here are some of the web service options that have been available for quite a while:
From Intuit/QuickBooks: payment processing; shipping manager; sending invoices/reports via email; payroll processing, online banking, online backup From Mainstreet/DQB: customer/case emails; email notifications of cases received/shipped; DentalRx submittal of prescriptions and digital files, case coordination via your website; associating digital documents and files sent via email with case; online shipment tracking for delivery services such as UPS, Fedex, USPS; creation of PDF forms/reports for transmission via email; tech support and interactive educational webinars via the internet |