Support
Our experienced knowledgeable staff with expertise, not only in the DentaLab software but also equipment, networks, security, word processing and accounting is here to help.
If you are experiencing technical difficulties, or just need some advice, please submit a support ticket or explore our Knowledge Base, an ever-growing collection of FAQs and technical articles designed to help with problem resolution as quickly as possible.
There are also further tips and techniques in this section available under Newsletters and Quarterly Releases. Our very affordable support agreements provide for ongoing education, having a voice in the development of the system, keeping up with technological advances in computers and in the lab, as well as assuring that trained personnel are available for guidance and trouble-shooting whenever you need them.
Essential to your business and your peace of mind...
the DentaLab support program is excellent, timely and comprehensive:
"Support is critical to the success of any software program. I just have this to say on this subject; simply there is no software support program more professionally delivered or better managed than that of the staff at Mainstreet Systems and Software. Even for half way across the world, they do a better job than any company you care to think of, even Bill Gates can’t support you as well as these guys do, and the quarterly updates have not skipped a beat in all the years I have dealt with them."
Christopher Kelly
Orthoplant Dental Laboratory
Australia
Team of Experts
An experienced knowledgeable staff with expertise, not only in the DentaLab software but also equipment, networks, security, word processing and accounting.
Training
For all levels from novice to expert. At your site, our offices, on the web or over the phone.
Timely Guidance
For problem solving, new features, retraining or any other computer related need, there is someone to listen and guide you. We do not use voice mail or a priority system. Your needs are addressed quickly and expertly.
On-line Help
Includes context-sensitive guidance and help.
Exchange of Ideas
To bring together the best ideas for dental laboratory computer support and technological advances in computers.
Newsletters
Monthly and special issues to share tips, techniques, new features and ideas.
Meeting and Workshops
Annual and regional meetings and workshops for idea exchange and training.
Comprehensive Testing
Multi-level testing internally and then in live production at beta test labs to develop the highest quality programs.
Enhancements and Upgrades
Based on continual submittals of ideas and suggestions from users and from our staff, enhancements are continually developed.
Extended Warranty
If a problem develops with any program, a correction or replacement, as appropriate, is sent.
Internet Service
Round the clock capability to send and receive messages and to download updates or replacement copies.
Disaster Recovery
We provide an alternate site for recovery and have personnel available to help you in the event of major fire, equipment failure or other disasters.
Customization
If you have special needs beyond the standard packages, we can customize to your specifications.
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